Whether you pay your rent by phone, mail, online, or in person at a payment center, your rent is due on the first day of each month. Paying your rent on time is the most important thing you can do to support your development’s services and amenities. Residents who do not pay their rent on time are subject to legal action and possible eviction. If you have an unexpected change in your income, please see your development manager. We can help you get financial counseling or adjust your rent, if warranted. If you have any questions related to rent payments or e-Bills, please contact the Customer Contact Center at 718-707-7771.
Find a HUD-approved housing counselor in your area online or call 1-800-569-4287 to find a local housing counseling agency Housing Counseling Agency: an organization with experts who provide advice on buying a home, renting, avoiding mortgage default (missing a payment) and foreclosure, and credit issues. . The counselor may be from a non-profit organization approved to offer advice on housing assistance.
Housing supported by the Office of Housing is rent- and income-restricted to ensure that the affordable units we fund are occupied by those who need it most. The below income and rent limits are based off HUD figures, annually updated, and posted as soon as they are available. Each program has a particular income focus and requirements, and is thus listed separately.
Housing discrimination is prohibited by the Fair Housing Act. Discrimination covered by the Act can take many different forms beyond just raising prices or lying about availability. For example, the Act addresses wheelchair access in some newer properties. Learn what the Fair Housing Act covers, how to complain, and how the investigation process works.
You can store multiple payment methods in your account, allowing you to pay your rent from multiple sources – for example, part from checking, part from savings, and part on a debit/credit card. More information about rent payment upgrades is coming shortly. If you have any questions in the meantime, please contact your property management office.
You can save your information, view your payment history, make one-time payments (by choosing the ‘Make a One Time Payment’ feature), or set up recurring payments weekly, biweekly, or on a specific date. If you are enrolled in E-Bill and would like to pay rent by phone, the process will be faster since the online and phone systems will now be linked.